Cancellation and Refund Policy

Last updated: 12 November 2026

How cancelling and refunds work for Promor plans.

1. Free plan

The Free plan costs nothing, so there is nothing to refund.

2. Cancel anytime

You can cancel a paid plan from Billing at any time. You keep the paid features until the end of the period you have already paid for, then move to the Free plan. We do not charge you again after you cancel.

3. No refunds

Payments for a plan period that has started are not refunded, in full or in part.

4. Billing mistakes are always fixed

If you were charged twice, or charged without your plan starting, write to support@promor.in with the payment reference. We will refund the extra amount or start your plan. Refunds go back to the original payment method within 5 to 10 working days.

5. Invoices and GST

Every payment gets a GST invoice in Billing. When a refund is made we issue a credit note.